Shipping policy

Shipping Policy for Elliot Martin

Thank you for shopping at Elliot Martin! We are committed to providing you with the best possible shopping experience, including efficient and reliable shipping services. Please review our shipping policy below for important information regarding shipping times, rates, and procedures.

1. Shipping Methods:

We partner with Sky Express Courier for both domestic and international shipments. Depending on your location and shipping preferences, we offer the following shipping methods:

  • Domestic Shipping: Domestic orders within the United Arab Emirates (UAE) are shipped via Sky Express Courier's domestic service.

  • International Shipping: For orders outside the UAE, we offer international shipping through Sky Express Courier's international delivery service.

2. Shipping Times:

Shipping times vary depending on the destination of your order and the shipping method selected. Estimated shipping times are provided at the checkout stage and may be subject to change based on factors such as customs clearance and unforeseen delays.

3. Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at the checkout stage before you complete your purchase.

4. Order Processing Time:

Please allow 1-2 business days for order processing and preparation before shipment. Orders placed on weekends or holidays will be processed on the next business day.

5. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment through the Sky Express Courier website or tracking portal.

6. Customs and Duties:

For international shipments, please note that customs duties, taxes, and import fees may apply depending on the regulations of the destination country. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost.

7. Shipping Restrictions:

Certain products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We reserve the right to refuse or cancel orders that cannot be shipped due to such restrictions.

8. Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Shipping Delays:

While we strive to deliver your order in a timely manner, please understand that shipping delays may occur due to circumstances beyond our control, such as severe weather, natural disasters, or carrier disruptions.

10. Contact Us:

If you have any questions or concerns about our shipping policy or the status of your order, please contact us at contact@elliotmartinformal.com. Our customer service team will be happy to assist you.